Achieve Client Satisfaction Specialist
Há 3 dias
This role is responsible for ensuring client satisfaction by fulfilling contract specifications and ad-hoc client requests.
Key Responsibilities:- Client Satisfaction Specialists will fulfill contract specifications and ad-hoc client requests to build client satisfaction under supervision.
- Team members will be assisted in building, establishing, and maintaining effective business relationships with clients.
- Product deliverables must meet customer specifications including timeliness and quality through review and verification.
- Effective internal communications are necessary with sales and other key account owners.
- Performance against existing service agreements will be monitored and client obligations will be ensured.
- Client research will be conducted to ensure an in-depth understanding of the client, specific business line, and/or therapeutic market.
- Training will be conducted for clients and employees on product/services and processes.
- Client site visits may be required for service meetings.
- IQVIA representatives will represent IQVIA on external client projects.
- Potential risks or issues will be identified and escalated to appropriate internal teams.
The ideal candidate will have a Bachelor's Degree and two years of related work experience. Proficiency in PC applications, problem-solving, analytical, and strong customer service skills are also required.
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