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Director of Sales Operations
2 meses atrás
As a Director of Sales Operations at TTEC, you will be responsible for managing client relationships and ensuring alignment on goals and needs. You will be the face of TTEC, playing an active role in developing and motivating your team to reach for amazing results.
Key Responsibilities- Manage client relationships and communications, ensuring alignment on goals and needs, while representing the company in legal and compliance matters.
- Motivate and engage your team by communicating client messages and providing the latest project updates to keep everything on track.
- Oversee financial health, including client billing, forecasting, and alignment with contractual agreements.
- Track and improve key performance metrics (KPIs, SLAs, revenue goals, satisfaction scores), and escalate issues with business cases when needed.
- Collaborate with Talent Acquisition and HR to meet hiring targets, promote employee development, and ensure training quality.
- Foster a culture of diversity, openness, and global goal alignment while managing employee satisfaction and attrition.
- Bachelor's degree.
- At least 5 years of experience in complex, scaled Sales leadership.
- Strong communication, problem-solving, and quantitative analysis skills.
- Ability to manage a fast-paced, high-stress environment with minimal direction.
- Proven leadership in managing and developing large teams.
- Ability to travel on short notice.
TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We talk, message, text, and video chat with millions of customers every day. Our business is about making customers happy, and we're proud to be an equal opportunity employer.
