Senior Service Delivery Director

Há 5 dias


São Paulo, São Paulo, Brasil Servicenow Tempo inteiro

**Job Title: Senior Service Delivery Director**

At Servicenow, we're on a mission to change the way people work. We believe that by putting technology at the service of humanity, we can create a better future for all. Our customers are at the heart of everything we do, and our services team plays a vital role in helping them succeed.

**About the Role**

We're seeking a highly experienced Senior Service Delivery Director to join our team. As a key member of our services leadership, you will be responsible for delivering exceptional service to our customers, driving business growth, and shaping the future of our services organization.

**Key Responsibilities**

  • Lead the development and execution of services strategies that drive business growth and customer satisfaction.
  • Manage a team of services professionals, providing guidance, coaching, and mentoring to ensure their success.
  • Collaborate with cross-functional teams, including sales, marketing, and engineering, to ensure seamless delivery of services.
  • Develop and maintain strong relationships with customers, understanding their needs and delivering tailored solutions.
  • Maintain up-to-date knowledge of industry trends, technologies, and best practices to inform services strategy and delivery.

**Requirements**

  • 10+ years of experience in services leadership, preferably in a professional services environment.
  • Proven track record of delivering high-quality services, driving business growth, and building strong customer relationships.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong business acumen, with the ability to analyze complex data and make informed decisions.
  • Dedication to continuous learning and professional development.

**What You'll Get**

A competitive salary range of $120,000 - $180,000 per year, based on experience.

A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

The opportunity to work with a talented team of professionals who share your passion for services excellence.

The chance to develop your skills and advance your career in a dynamic and growing organization.

**Why Join Us?**

Servicenow is a leader in the services industry, known for our commitment to innovation, quality, and customer satisfaction. We offer a collaborative and inclusive work environment, with opportunities for professional growth and development.



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