Responsible Gaming Specialist

Há 5 dias

São Paulo, São Paulo, Brasil beBeeAnalyst Tempo inteiro R$60.000 - R$120.000

About this Role:

This position plays a crucial part in implementing responsible gaming practices, mitigating gambling-related harms while ensuring regulatory compliance. The analyst will conduct behavioral risk assessments, interact with at-risk customers and collaborate with internal teams to maintain responsible gaming standards.

Key Responsibilities:

  • Conduct thorough behavioral analysis to identify signs of harm associated with gambling
  • Engage in phone calls with high-risk customers to discuss responsible gambling tools and offer support
  • Manage and escalate concerns related to responsible gaming from internal teams
  • Work closely with Anti-Money Laundering (AML) and Account Management teams to ensure proper customer due diligence
  • Operate within a shift-based schedule to provide 24/7 coverage
  • Assist with responsible gambling-related translations when required

Requirements:

  • A minimum of 6 months experience in a compliance or responsible gaming role
  • Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.)
  • Previous experience handling sensitive customer interactions via phone, email and chat
  • Familiarity with working in a fast-paced environment with confidential data
  • Strong analytical and pattern-recognition skills for identifying problematic behaviors

This role requires a proactive approach, focusing on delivering effective responsible gaming measures while maintaining compliance in the iGaming sector.

What We're Looking For:

Our ideal candidate is a detail-oriented professional with excellent communication skills and experience in responsible gaming practices. If you have a passion for promoting responsible gaming standards and are looking for a challenging role that makes a real impact, we encourage you to apply.

Why This Role Matters:

As a Responsible Gaming Analyst, you will play a vital role in helping us achieve our mission to promote responsible gaming practices and protect vulnerable customers.

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