Senior Responsible Gaming Specialist

Há 5 dias

São Paulo, São Paulo, Brasil beBeeCompliance Tempo inteiro R$45.000 - R$75.000
Job Description

This position plays a critical role in ensuring responsible gaming practices, mitigating gambling-related harms while maintaining compliance with regulatory requirements.

The analyst will conduct behavioral risk assessments, interact with at-risk customers and collaborate with internal teams to maintain responsible gaming standards.

  • Perform in-depth behavioral analysis to identify signs of gambling-related harm.
  • Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
  • Manage and escalate responsible gaming concerns from internal teams.
  • Work closely with AML and Account Management teams to ensure proper customer due diligence.
  • Operate within a shift-based schedule to provide 24/7 coverage.
  • Assist with responsible gambling-related translations when required.
Required Skills and Qualifications
  • A minimum of 6 months in a compliance, risk analysis or responsible gaming role.
  • Prior experience in the iGaming sector particularly in LATAM markets (Brazil, Colombia, Peru etc).
  • Previous experience handling sensitive customer interactions via phone email and chat.
  • Familiarity with working in a high-paced environment with confidential data.
  • Strong analytical and pattern-recognition skills for identifying problematic behaviors.
Benefits

This role requires a proactive customer-focused mindset ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

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