Resource Coordinator
Há 4 dias
DocuSign is seeking a skilled Resource Manager to join our team. This role will be responsible for bridging the technical and business worlds, partnering closely with cross-functional teams to drive better outcomes for the global Customer Success business.
Key Responsibilities:
• Work within Salesforce to assign Customer Success Account Managers to Docusign customers and sales pursuits
• Ensure each assignment is configured accurately using system tools and processes
• Collaborate with internal customers, while driving towards results and adhering to policies and procedures
• Meet and exceed organizational SLAs for timely assignment processing
• Liaise with Customer Success leadership teams to fulfill assignment requests
• Engage with sales when or if clarification on engagement is needed
• Engage with Customer Success Account Managers and leadership as needed to understand consultant workload and balance project assignments
• Identify areas of opportunity for underutilized resources
• Assess and report on Customer Success Account Managers utilization and capacity
• Identify concerns or issues proactively with customer expectations, deliverables and resourcing challenges
• Assess and help mitigate resource constraints
• Participate in cross functional initiatives to mature tools, processes, and support functions
• Create training materials for colleagues and partners
Requirements:
• Bachelor's Degree or equivalent experience
• Experience with G-Suite tools including Google Sheets, Google Docs, Gmail or equivalent
• 5+ years Resource Management, logistics, business operations or relevant professional business experience
• Ability to establish a collaborative relationship with colleagues, partners, and senior management
Preferred Qualifications:
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Must be a self-starter and have the ability to creatively problem solve
• Experience working with remote teams
• Experience with resource management in a customer-facing environment, ideally in a technology organization
• Experience using Salesforce, Tableau and Snowflake
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