Service Delivery Process Manager

Há 3 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro R$100.000 - R$150.000

Job Overview

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  • Our organization is seeking a seasoned professional to join its Service Delivery team in an indefinite-term project.

About the Role

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  • The ideal candidate will possess at least 7 years of experience and have C1 English and Portuguese language proficiency, with excellent communication skills.
  • This role requires collaboration with global teams, including Indian and Mexican teams.
  • The Support Analyst will be responsible for maintaining all ADM systems in operation with highest availability.

Key Responsibilities

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  • Technical Expertise: Provide deep functional technical expertise in the given process area and demonstrated knowledge of key integration points across different modules and technical components.
  • Ticket Resolution: Understand the global template and regional solutions designed and developed by Solution Delivery teams and resolve tickets while keeping the solution intact.
  • Process Management: Follow ADM IT processes in performing day-to-day activities and update incident, problem, and service tickets regularly and accurately.
  • Continuous Improvement: Partner with other process and system experts to identify and implement business process continuous improvement opportunities.
  • User Support: Provide day-to-day support for the SuccessFactors Onboarding module, resolving issues and responding to user queries.

Requirements

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  • Senior profile with at least 7 years of experience.
  • C1 English and Portuguese language proficiency.
  • Excellent communication and teamwork skills.
  • Familiarity with SAP SuccessFactors and ADM systems.


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