City Operations Senior Analyst

Há 1 mês

São Paulo, São Paulo, Brasil Didi Global Tempo inteiro

Company Overview:

We're a team that believes in harnessing technology to simplify lives. Our mission is to create innovative solutions that connect people and foster diversity. As part of DiDi Chuxing, the world's largest transport and convenience platform, we're pioneers in creating scalable solutions that make a positive impact globally.

Our Team:

We're responsible for managing 2-wheels categories in 99App, specifically 99Moto. Our main challenges involve ensuring a balanced marketplace where users have a great experience in ride-hailing. We work closely with stakeholders to guarantee a seamless user experience.

Role Responsibilities:

  • Maintenance and creation of incentives strategy for drivers
  • Support team on operations strategy, optimizing processes (increase campaigns conversion rate and optimize ROI)
  • Autonomously identify and structure problems and opportunities for the business (analyze data for decision making and generate insights)
  • Develop hypotheses, prioritize analyzes and conduct medium/high complex analyzes with autonomy and consistency and generate insights from data analysis
  • Synthesize analysis conclusions and generate relevant insights for driver community
  • Question the data and bring insights and recommendations to leadership, also identifying the stakeholders to be mobilized and the impacts to be generated
  • Project and initiative management
  • Management of diverse stakeholders, establishing a good relationship between operations and product/engineering teams
  • Continuously communicate with the Regional Team and CN headquarter product team to guarantee the best operations performance and map new opportunities for 99Moto;

Role Qualifications:

  • 2-3 years past experience in ride-hailing. It will be an advantage if you have experience in operations, marketing, and customer experience areas
  • Advanced knowledge of Excel and data modeling, with previous experience with data analysis at a strategic level, generating insights for the business
  • Strong analytical skills, including SQL programming language. Ability to make solid business decisions and evaluate performance based on data
  • Strong ability in project management, process optimization, and other operational management
  • Strong sense of responsibility, executive ability, self-driven and quick learning ability
  • Strong communication skills, practical, patient and meticulous
  • Entrepreneurial, creative, hands-on mentality
  • Spoken and written communication skills in English
  • A bachelor's degree in business, marketing, finance, engineering, or a related field
  • Base City: Sao Paulo (in-person work 3x per week)

EEO Statement:

We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion:

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value

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