Customer Insights Professional

Há 22 horas

Joinville, Santa Catarina, Brasil beBeeCustomer Tempo inteiro R$47.600 - R$63.850
Job Title: Customer Insights ProfessionalAbout the Position

We are seeking a skilled professional to join our team as a Customer Insights Analyst. The ideal candidate will have experience in customer service, training, and process improvement.

Main Responsibilities:

  • Analyze customer data to identify trends and areas for improvement;
  • Develop materials related to our services and create/updating Playbook/Processes in the Customer Experience area;
  • Manage and execute training for customers (remote and in-person) and onboard new employees of our team;
  • Implement and manage our Community platform (global interaction platform for customers);
  • Plan, communicate, and measure milestones, risks, and opportunities for process improvement in the CX team and training;
  • Evaluate training solutions to increase process scalability;
  • Responsible for Health Score and metric analysis focusing on customer engagement;
  • Implement the onboarding process and online training for customers.

Required Skills and Qualifications:

  • Minimum 1 year experience in similar role;
  • Fluency in English (written and verbal);
  • Strong communication and presentation skills;
  • Passion for training and customer-centric approach;
  • Ability to multitask, prioritize, and meet deadlines;
  • Time management and organization;
  • Negotiation Techniques and Problem Solving;
  • In-depth look at area indicators focusing on customer engagement;
  • Ability to stratify data and prepare strategic reports;
  • Emotional intelligence to deal with adverse situations and detractor customers.

Why Work with Us?

We are a technology company specializing in automation and digital transformation in the consumer ecosystem. We connect industries and retailers across South America, capturing and distributing product information and images for physical and digital sales channels.

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