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Digital Operations Specialist
2 meses atrás
Iron Mountain is seeking a Digital Operations Specialist to drive operational performance improvements through innovative solutions and advanced technology.
Key Responsibilities- Support regional operational teams in leveraging technology to enhance operational tools and standards.
- Identify impactful opportunities for improvement and recommend priorities.
- Execute solutions based on global best practices and innovative approaches.
- Collaborate with local teams to chart remediation paths and follow up on progress.
- Develop relationships with local operations teams to provide guidance and assistance.
- Assist in solution implementation planning and execution for large or complex customer engagements.
- Design and define requirements for improvement initiatives, including testing and approval.
- Model and project for improvement initiatives, testing, and documenting new tools and processes.
- Identify short- and near-term technology initiatives to improve operational performance as part of financial planning.
- Support operations change management, rollout, and training on technology improvement initiatives.
- Bachelor's degree required.
- Fluent in English; multilingual proficiency is a plus.
- 5+ years of experience with relevant solutions in business process outsourcing/management, machine learning, robotic process automation, and document management systems.
- Proven experience in advanced document capture and data recognition technologies.
- Document scanning/digitization service delivery experience.
- Strong understanding and experience with relevant technology and excellent data analysis skills.
- Advanced spreadsheet and/or intermediate database skills.
- Knowledgeable in standard processes scalable in a production environment.
- Effective presentation of detailed analysis results to senior management.
- Ability to travel up to 40% of the time.
- Excellent written, oral, and presentation skills with strong interpersonal, planning, and analytical abilities.
