
IT Systems Professional
Há 4 dias
Vive Health is a growing company that specializes in providing high-quality and affordable medical equipment.
Our MissionWe strive to empower individuals with the tools and resources they need to feel confident and in control of their well-being.
About the RoleWe're looking for a detail-oriented Systems Analyst who will be responsible for ensuring our systems (especially Odoo ERP) are reliable, secure, and continuously improving.
Your primary goal is to provide day-to-day systems support to end users, ensuring timely and effective issue resolution.
Key Responsibilities:- Serve as the first-line contact for IT incidents—diagnose, resolve or escalate within agreed SLAs.
- Provide ongoing systems support to end users, ensuring prompt and effective issue resolution.
- Track and coordinate multiple small projects simultaneously, keeping stakeholders informed with clear status updates.
- Review developer pull requests/commits and perform light tweaks when needed.
- Verify delivered features against requirements; log and follow up on defects or improvement ideas.
- Investigate and troubleshoot Odoo ERP workflows, modules and performance issues; propose actionable fixes.
- Identify opportunities to streamline processes, harden security and improve service quality.
- Create, update and maintain runbooks, SOPs, diagrams and change logs for consistent knowledge sharing.
- Provide training and guidance to users through documentation, quick huddles and recorded demos.
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