
Senior Technical Specialist
Há 2 dias
Job Summary:
A senior technical specialist plays a pivotal role in resolving complex customer issues, conducting live education sessions, and maintaining the accuracy and usefulness of the help center. The ideal candidate will possess excellent English communication skills, both written and spoken, and be able to quickly learn software and explain it in simple terms.
Key Responsibilities:
You will be responsible for thoroughly investigating and resolving advanced support tickets from start to finish, reproducing customer issues with clear step-by-step instructions and environmental details, leading customer calls to explain features, troubleshoot live, and guide users through workflows, and ensuring the Help Center remains current with practical, detailed articles and guides.
In addition, you will write customer-facing release notes and feature explanations, provide marketing with anonymized use cases and customer phrasing, file engineering-ready bug reports with comprehensive context, and identify recurring issues and share insights with the product team.
Required Qualifications:- At least 2 years of experience in technical support, customer success, or SaaS roles
- Strong English communication skills, written and spoken
- Ability to quickly learn software and explain it in simple terms
- Proactive mindset—you take initiative to fill documentation gaps without being asked
- Competitive compensation package
- Flexible PTO and remote work setup
- Access to learning resources and professional growth opportunities
- A chance to shape a new role with significant cross-team impact
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