
Cloud Technical Support Specialist
Há 2 dias
We are seeking a skilled Cloud Support Specialist to join our team.
The ideal candidate will have 2+ years of experience in an advanced technical support role and be fluent in English (written and verbal).
- Troubleshoot and resolve various technical incidents for corporate customers and partners across software, networking, and hardware environments.
- Build and maintain strong relationships with customers and partners.
- Interact with Engineering and Business departments to efficiently resolve complex technical customer issues.
- Train and mentor junior team members by sharing technical expertise and best communication practices.
- Contribute to developing documentation, knowledge base, and technical articles on cloud services.
- Provide expert-level technical support for cloud-based solutions.
- Develop and maintain a deep understanding of cloud technologies and industry trends.
- Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
- Strong knowledge of Windows Server, Linux/UNIX, Networking, Virtualization, and cloud-based applications.
- Excellent communication skills and customer-service focus.
- Ability to prioritize and switch between time-sensitive issues.
Our company offers a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
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