
Technical Support Specialist
Há 2 dias
Job Title: Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, fluency in English language, experience supporting Microsoft desktop/server operating systems, MacOS, and Microsoft Active Directory.
About the Role:
- Manage incidents and service requests from technology portals, calls, and chats.
- Provide tier 1 support of medium to high complexity.
- Follow standard operating procedures and accurately log and update all work tickets using ITSM System (Jira).
- Troubleshoot problems and provide timely resolutions in accordance with established SLAs.
- Identify outages, escalate issues, involve experts, and assist in determining priority levels of tickets.
Key Responsibilities:
- Manage technology-related incidents and requests effectively.
- Offer technical assistance to clients via multiple channels.
- Maintain accurate records of all work performed using ITSM system.
- Collaborate with other teams to resolve complex issues.
Required Skills:
- Fluency in English language.
- Experience supporting Microsoft desktop/server operating systems.
- Experience supporting MacOS.
- Experience supporting users/computers in Microsoft Active Directory.
Preferred Qualifications:
- College degree in an Information Technology field.
Benefits:
- A comprehensive training program to enhance technical skills.
- Opportunities for career growth and advancement.
- A dynamic work environment with a supportive team.
What We Offer:
- Professional development opportunities.
- Flexible working hours and remote work options.
- A chance to be part of a talented team.
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