Technical Excellence Specialist
Há 4 dias
Job Summary:
Technical Excellence SpecialistWe are seeking a highly skilled Technical Excellence Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our systems and applications.
Key Responsibilities:- Incident Management: Handle major incidents via CIRS, providing frequent updates until resolution.
- Troubleshooting: Perform application troubleshooting and identify preventive actions.
- CIRS Management: Manage CIRS-related requests, including deployments, feature toggles, and data fixes.
- Production Support: Follow up on major production incidents and coordinate with cross-functional teams.
- Monitoring Enhancement: Enhance monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
- Script Development: Write and improve monitoring scripts and alerts based on incident learnings.
- Customer Escalation: Handle customer escalations and coordinate with Support & Engineering teams.
- DevOps Expertise: Deep experience in DevOps and Production Support.
- Automation Skills: Experience in automation and CI/CD practices.
- Cloud Platform Knowledge: Familiarity with cloud platforms (GCP, AWS, or Azure preferred).
- Monitoring Tools: Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk.
- Troubleshooting Skills: Strong troubleshooting skills and ability to deep dive into application issues.
- Communication Skills: Excellent communication and coordination skills across teams.
Benefits include a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
In this role, you will have the opportunity to work with a talented team of professionals who share your passion for technical excellence. You will also have access to cutting-edge technology and resources that will enable you to succeed in your role.
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