Rider Experience Strategist

Job Opportunity:The primary objective of this role is to spearhead initiatives aimed at enhancing rider experience throughout the year. This entails conducting thorough analysis of rider needs and business dynamics, identifying areas for improvement, and developing targeted strategies to address these gaps.Key Responsibilities:Develop and implement...

Job Opportunity:The Operations Manager will be responsible for designing and operating the entire process link of rider service, continuously improving basic systems and product links. The primary goal is to enhance the rider experience through effective operation mechanisms.Main Responsibilities include:Improving rider service solutions by focusing on rider...

Courier Culture Operations ManagerJob Overview:This role involves overseeing the culture of courier riders throughout the year, ensuring a positive and productive work environment. Ideal candidates possess exceptional problem-solving skills, adaptability, and logical thinking ability.Key Responsibilities:Design and implement strategies to enhance rider...

About the Job:We're on a mission to transform the way people get food and everyday products worldwide.Our team is passionate, dynamic, and rapidly expanding in Brazil. If you love connecting with people, driving results, and want to play a key role in rider recruitment, keep reading!Job DescriptionWe're looking for a Growth Manager to lead rider acquisition...

Responsibilities: 1. Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links 2. Continuously improve rider service solutions, pay attention to rider experience,...

Responsibilities:1. Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links 2. Continuously improve rider service solutions, pay attention to rider experience,...

Responsibilities:1. Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links2. Continuously improve rider service solutions, pay attention to rider experience,...

**About the Role**The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types.He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...

Operational Excellence LeaderThe role of Operational Excellence Leader is pivotal in shaping the company's processes and workflows to ensure seamless rider service delivery. This individual will play a critical role in refining the entire process and link of rider service, focusing on continuous improvement of basic systems and product links. Furthermore,...

Responsibilities: Quality Score System Optimization and Maintenance: Responsible for the daily maintenance of the existing quality score system, monitoring various metrics, and promptly identifying and resolving potential issues. Continuously optimize the quality score calculation model based on business development and rider feedback to enhance its...