Customer Support Specialist

Há 2 horas


Campinas, São Paulo, Brasil LM Wind Power GE Tempo inteiro
Customer Support Engineer

We are seeking a highly skilled Customer Support Engineer to join our team at Stoneridge. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, troubleshooting complex issues, and developing solutions to improve our products and services.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote access.
  • Diagnose and resolve technical issues with our products and systems.
  • Collaborate with cross-functional teams to develop and implement technical solutions.
  • Develop and maintain technical documentation and knowledge base.
  • Conduct data analysis and troubleshooting to identify trends and areas for improvement.

Requirements:

  • Bachelor's degree in engineering, computer science, or a related field.
  • 3+ years of experience in the automotive industry.
  • Strong analytical, organizational, and communication skills.
  • Proficiency in programming languages such as Python and experience with relational databases.

About Stoneridge:

Stoneridge is a leading designer and manufacturer of advanced technologies for the automotive, commercial vehicle, and off-highway markets. We are committed to delivering innovative products and services that meet the evolving needs of our customers.

Why Join Us:

At Stoneridge, we offer a dynamic and challenging work environment that fosters growth and development. We are committed to attracting and retaining top talent and offer a competitive compensation and benefits package.



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