Technical Service Supervisor II
2 semanas atrás
We are seeking a highly skilled Technical Service Supervisor II to join our team at The Manitowoc Company, Inc. This role is responsible for supporting post-sales administrative functions and technical team management.
Key Responsibilities:- Support the service administrator in submitting warranty claims and reporting service KPIs.
- Manage local technical documentation, including preventive maintenance kits, technical reports, and service history.
- Coordinate warranty job execution (PIPs).
- Support customers directly, performing first troubleshooting by phone and resolving issues before sending technicians.
- Receive, translate, and send services and parts bulletins to customers.
- Support the technical field team as a local call center.
- Ensure field technician safety engagement and analyze SLAMs to propose solutions to reduce risks.
- Update control PIP execution and market trends.
- Brief YTD actions, metrics, and prepare plans for next year actions based on manager feedback.
- Technical degree.
- English language proficiency.
- Good communication, continuous improvement, adaptability, self-motivation, planning, and organization skills.
- Teamwork, customer focus, and contributing to team success.
About Us
The Manitowoc Company, Inc. has a 120-year tradition of providing high-quality, customer-focused products and support services. We are one of the world's leading providers of engineered lifting solutions, designing, manufacturing, marketing, and supporting comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes, and boom trucks under the Grove, Manitowoc, National Crane, Potain, and Shuttlelift brand names.
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