Customer Technical Services Specialist

Há 3 dias

São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

Job Summary

As a Customer Technical Services Analyst II at Mastercard, you will play a critical role in providing exceptional service support to businesses and enterprises with product and service agreements. Your primary responsibility will be to ensure overall satisfaction and retention of these customers through in-depth knowledge of their core business and products. You will build long-term customer relationships, respond promptly to issues, and implement process improvements to enhance customer service delivery.

Key Responsibilities

  • Provide high-quality technical customer service and support according to established policies and procedures.
  • Analyze, support, and troubleshoot customer technical support inquiries, offering alternative solutions as needed.
  • Contribute to testing efforts to identify opportunities for improvement, incorporating the voice of the customer.
  • Implement process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies.
  • Assume responsibility for small-sized projects/initiatives as an individual contributor, leveraging specialized knowledge of Mastercard's products/services within a particular discipline.
  • Review customer issue logs and propose resolutions, escalating issues that require more advanced knowledge.

Requirements
  • Experience troubleshooting and responding to routine customer inquiries with high-quality resolutions.
  • Assistance on process improvement initiatives according to standard procedures.
  • Delivering technical resolutions in a timely manner.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices, ensuring the confidentiality and integrity of the information being accessed.

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Ntt Data Services Tempo inteiro

    Job SummaryNTT DATA is seeking a skilled Technical Support Specialist to join our team in Sao Paulo, Brazil. As a Technical Support Specialist, you will be responsible for providing technical support to clients, troubleshooting and resolving technical issues, and ensuring customer satisfaction.Key Responsibilities Troubleshoot and resolve technical issues...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Td Synnex Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Td Synnex. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and chatTroubleshoot and resolve technical...

  • Technical Service Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil SolarEdge Tempo inteiro

    About the RoleSolarEdge is a global leader in smart energy technology, and we're seeking a skilled Technical Service Specialist to join our team. As a key member of our support team, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our solar energy systems.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Wipro Limited Tempo inteiro

    **Job Summary**:We are seeking a skilled Technical Support Specialist to join our team at Wipro Limited. As a key member of our IT support team, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer, printer, and smart device hardware and software.**Key Responsibilities**:Maintaining and analyzing computer, printer, and...

  • Technical Service Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil SolarEdge Tempo inteiro

    About the RoleSolarEdge is a global leader in high-performance smart energy technology, and we're seeking a skilled Technical Service Specialist to join our team. As a key member of our support team, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our solar energy systems.Key...

  • Customer Technical Services Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Our MissionWe strive to create a digital economy that is inclusive and accessible to everyone. Our goal is to make transactions safe, simple, and smart. We achieve this by using secure data and networks, partnerships, and a passion for innovation. Our decency quotient, or DQ, drives our culture and everything we do. We cultivate a culture of inclusion for...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    About the RoleSAP SE is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will play a critical role in providing technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to customers via phone, email, and...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Zebra Technologies Tempo inteiro

    Job Summary:Zebra Technologies is seeking a skilled Technical Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for resolving customer issues via telephone, email, or chat sessions using basic technical product knowledge and interpersonal skills.Key Responsibilities:Communicate technical solutions to...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Technical Sales Specialist

    3 semanas atrás

    São José dos Campos, São Paulo, Brasil HAIMER Tempo inteiro

    About the Role:We are seeking a highly skilled Technical Sales Specialist to join our team in Brazil. As a Technical Sales Specialist, you will be responsible for selling our complex, advice-intensive products and services to qualified high-end clients in the Vale do Paraíba region, Minas Gerais, and Rio de Janeiro.Key Responsibilities:Answer technical...

  • Technical Sales Specialist

    Há 1 mês

    São José dos Campos, São Paulo, Brasil HAIMER Tempo inteiro

    About the Role:We are seeking a highly skilled Technical Sales Specialist to join our team in Brazil. As a Technical Sales Specialist, you will be responsible for selling our complex, advice-intensive products and services to qualified high-end clients in the Vale do Paraíba region, Minas Gerais, and Rio de Janeiro.Key Responsibilities:Answer technical...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    Customer Support SpecialistSAP LeanIX is a leading platform for IT landscape management, and we're looking for a skilled Customer Support Specialist to join our team in Sao Paulo, Brazil.About the Role:We're seeking a highly motivated and detail-oriented individual to provide top-notch support to our customers. As a Customer Support Specialist, you will be...

  • Customer Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Technical Sales Specialist

    Há 1 mês

    São José dos Campos, São Paulo, Brasil HAIMER Tempo inteiro

    About the Role:We are seeking a highly skilled Technical Sales Specialist to join our team in Brazil. As a Technical Sales Specialist, you will be responsible for selling our complex, advice-intensive products and services to qualified high-end clients in the Vale do Paraíba region, Minas Gerais, and Rio de Janeiro.Key Responsibilities:Answer technical...

  • Technical Sales Specialist

    2 semanas atrás

    São José dos Campos, São Paulo, Brasil HAIMER Tempo inteiro

    About the Role:We are seeking a highly skilled Technical Sales Specialist to join our team in Brazil. As a Technical Sales Specialist, you will be responsible for selling our complex, advice-intensive products and services to qualified high-end clients in the Vale do Paraíba region, Minas Gerais, and Rio de Janeiro.Key Responsibilities:Answer technical...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Kantar Group Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Kantar Group. As a Technical Support Specialist, you will be responsible for providing technical support to customers for our Audience measurement systems.Key ResponsibilitiesAnalyze and reproduce customer issues, troubleshoot, and resolve customer problems through...

  • Technical Support Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil Geotab Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Geotab. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware related issues within our IoT Solution.Key ResponsibilitiesCoordinate with internal departments on the return/exchange process for Geotab devices...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Customer Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our SAP LeanIX team. As a technical expert, you will be responsible for providing top-notch support to our customers, ensuring they get the most out of our solutions.Key ResponsibilitiesProvide technical assistance to customers via phone, email, or chat. Troubleshoot and...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job SummaryMotorola Solutions is seeking a skilled Technical Support Specialist to join our Network Operations Center (NOC) team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their networks operate at peak performance. This role requires strong technical skills,...