Bilingual Support Specialist
3 semanas atrás
Company Overview: Infraops is a leading Information Technology company serving the Oil and Gas market. We are seeking a professional to work in Rio de Janeiro who possesses technical skills and fluent English, along with commitment and responsibility.
Responsibilities:- Provide phone support to users.
- Qualify and register requests.
- Transfer and follow-up on escalated requests.
- Offer remote support for desktops.
- Conduct connectivity testing (IP, DNS, DHCP).
- Administer antivirus software.
- Perform remote computer updates.
- Configure printers and devices.
- Execute maintenance scripts for desktops.
- Prepare technical documentation.
- Advanced knowledge of Windows 10 and 11 operating systems.
- Advanced knowledge of Office and Adobe applications.
- Basic networking knowledge.
- Basic server knowledge.
- Basic knowledge of Active Directory.
- Ability to follow processes through document interpretation.
- Clear, objective, and cordial communication.
- Ability to research solutions.
- Responsibility and commitment.
- Proven experience.
- Fluent English (mandatory).
- MCP Certification.
- ITIL Certification.
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