Support Analyst I

4 semanas atrás


Curitiba, Paraná, Brasil Wipro Tempo inteiro

Company Overview:
Wipro is a prominent global leader in technology services, consulting, and corporate processes, operating in over 69 countries with a workforce exceeding 220,000 professionals across six continents.

Client Engagement:
We proudly partner with some of the largest corporations worldwide, providing exceptional service to more than 1500 clients through a comprehensive portfolio that encompasses cutting-edge technology across various sectors.

Key Responsibilities:
The Support Analyst is responsible for providing infrastructure assistance via phone and email in both Spanish and Portuguese. This role includes managing Voice Mail systems effectively.

Qualifications:
- Intermediate to advanced knowledge in IT.
- Previous experience in customer support, contact center, or service desk is preferred.
- Advanced proficiency in Spanish and intermediate proficiency in English.

Employee Benefits:
Our #wiproites enjoy a range of benefits, including:
- Food Vouchers
- Childcare assistance
- 100% Life Insurance
- Annual bonus (PLR)

Training and Development:
We offer two training platforms:
- WiLearn, featuring over 10,000 training courses
- Discounts on purchases and courses through our partner network
- #IPreferToRefer (Wiplinks) program, rewarding employees for successful referrals
- Recognition program for tenure, including certificates and points in the 'Winner Circle' program
- Wellness classes such as Yoga, Pilates, and Meditation

Health and Wellness Initiatives:
We promote healthy living through an Online Nutritionist Program, which encourages good eating habits and provides personalized nutritional plans. Additionally, we host lectures and workshops focused on health, well-being, career development, and leadership skills.

Wipro is committed to equality and offers employment opportunities to all individuals, ensuring a selection process that respects all statuses protected by applicable law.


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