eDiscovery Analyst
Há 2 dias
ExxonMobil is a leading energy and chemical company that is committed to innovation and sustainability. Our vision is to lead in energy innovations that advance modern living and a net-zero future.
Job SummaryWe are seeking an eDiscovery Analyst to join our team at ExxonMobil. The successful candidate will provide daily support for our eDiscovery collection application tool and workflow, managing upgrades and functionality, troubleshooting issues, and documenting processes.
Key Responsibilities- Provide daily support for FTK (Forensic Toolkit) Central and collectors
- Manage upgrades and functionality of on-premise application
- Use scripting and other support skills to diagnose issues and pull reporting as needed
- Explain issues to collectors and Law (timely) at an appropriate level for their understanding
- Document and maintain collection processes (Process, Risk Assessments, Security Model, ITPA, DBM)
- Provide support for manual collection process when standard tools cannot collect data
- Troubleshoot with IT Service Organizations (email, server ops, SharePoint, applications) when manual collections run into technical challenges (missing access, EFS and RMS encryption, failed jobs)
- Work with IT Service Organizations to quickly escalate priority collections
- Create/Resolve manual collection incidents and work with resolver team to improve their processes and response time to prevent reoccurrence
- Engage with their engineers to troubleshoot and resolve application bugs and enhancements
- Hold vendor accountable to resolve issues quickly to avoid recycle and delay on legal required deadlines
- Work on the lift and shift and implementation of the next iteration of FTK Central
- Secondary: Citizen Developer for eDiscovery collection forms in ServiceNow
- Future: Onboarding of new technologies for decryption, data storage either on the Cloud or on Prem
We are looking for a skilled and experienced eDiscovery Analyst who can provide technical support and expertise to our team. The ideal candidate will have:
- Application Support (ability to decipher logs to understand root cause or unexpected behavior)
- Powershell scripting
- Skilled SQL ANSI experience
- Knowledge of Windows Operating systems and file storage
- Quality of Work – Output of team is held to a high standard accuracy. Attention to detail is necessary.
- Quantity of Work – Adaptable to waves; seeking someone to solve root cause and document to prevent reoccurrence
- Sense of urgency for completing time sensitive work
- Ability to interface and communicate properly with LAW including technical writing at proper business level
- Customer focused mindset and attitude without losing the technical
- Drives work to completion
- Appreciation and adherence to proper management of sensitive data and chain of custody
- Sensitivity and experience with drafting and owning security & controls documents
- Willingness to develop relationships to better our influence (DBAM, SharePoint, e-mail, Server/Storage, Modern Client, WAN, AA, CES)
- Mentors and trains collectors and junior members of the Team regularly on processes/solutions
- IT related graduation
- English - Advanced/Fluent
We are looking for candidates with:
- Issue escalation skills - Raises issues to team or supervisor timely so we do not get behind; not a silo worker
- Coordination of efforts and Influence without direct authority
- Able to gain consensus for solutions and progress process improvements with team and the business
- API skills/experience
- Ability to identify process opportunities and share in team discussion (informal)
- Experience in working with MSP (HCL); direct or indirect
- Network of peers across EMIT; relationship building skills
We are looking for candidates with:
- Adaptable
- Problem solving
- Customer focused
- Collaborative
- Innovation
- Communication, interpersonal, and negotiation skills
- Teamwork
- Organizational
ExxonMobil offers a comprehensive benefits package to its employees, including:
- PAE – Programa de Assistência aos Empregados
- Seguro de Vida
- Auxílio Creche/ babá
- Tickets alimentação
- Assistência funeral
- Auxilio Filho Excepcional
- Plano de pensões
- Among others
Please note benefits may be changed from time to time without notice, subject to applicable law.
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