Inbound Operations Manager

2 meses atrás


Betim, Minas Gerais, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

The Inbound Operations Manager plays a crucial role in orchestrating the resources required to execute the receiving strategy while striving to surpass productivity and quality benchmarks.


This position demands a comprehensive understanding of key performance indicators and operational standards, with a focus on mentoring and guiding a team of leaders and associates. The manager will engage in negotiations with external departments, foster a safe and positive work environment, and cultivate leadership capabilities within the Fulfillment Center.

Key Responsibilities:

  • Develops and implements staffing strategies, schedules, quality improvement initiatives, and process enhancements to ensure the Functional Area and Fulfillment Center meet and exceed business objectives.
  • Evaluates performance metrics, delivers constructive feedback, and holds area leaders accountable for their departmental outcomes.
  • Collaborates with Operations and Area Managers to generate and implement improvement plans for the functional area.
  • Takes initiative to share best practices across all departments and shifts within the network.
  • Works in tandem with support personnel (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and other Senior Operations Managers, IT Manager) to secure necessary resources for projects and initiatives, while also providing support for other staff-driven initiatives.
  • Effectively addresses operational and personnel challenges impacting the functional area.
  • Identifies issues that may affect multiple functional areas and proposes solutions to Senior Operations, General Manager, and/or HR.

We welcome candidates from diverse backgrounds to apply.

BASIC QUALIFICATIONS:
  • Ability to work a flexible schedule, including weekends, nights, and holidays.
  • Experience in employee and performance management.
  • Bachelor's degree or equivalent experience.
PREFERRED QUALIFICATIONS:
  • Familiarity with performance metrics, process improvement, or lean methodologies.


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