Pet Nutrition Customer Support Specialist

Há 2 dias


São Paulo, São Paulo, Brasil Hill'S Pet Nutrition Tempo inteiro
About the Role

We are seeking a highly skilled and passionate individual to join our Customer Affairs team as a Pet Nutrition Customer Support Specialist. As a key member of our team, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including social media and email.
  • Manage and process refunds and exchanges, ensuring a seamless customer experience.
  • Collaborate with the Global Consumer Affairs team to drive improvement projects and initiatives.
  • Identify opportunities to enhance the customer experience and implement process improvements.
Requirements
  • Bachelor's degree in Veterinary or a related field.
  • Excellent communication and interpersonal skills.
  • Strong technical knowledge of veterinary medicine.
  • Intermediate English language proficiency.
  • Proficiency in Google Tools.
About Hill's Pet Nutrition

Hill's Pet Nutrition is a leading global company dedicated to improving the lives of pets and their families. With a rich history of innovation and a commitment to excellence, we strive to deliver the best possible nutrition for pets. Join our team and be part of a purpose-driven organization that makes a difference in the lives of pets and their families.



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