Customer Service Expert

1 dia atrás

Campinas, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$35.000 - R$55.000
Job Summary
The Customer Service Expert is a key role within our organization, responsible for providing exceptional service to internal and external customers. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

Main Responsibilities
- Establish open communication with customers to ensure timely updates on changes or impact on expectations
- Answer incoming calls that deal with customer needs and expectations
- Take ownership of customer concerns and resolve within established Key Performance Indicators (KPIs)
- Approach customer concerns with an owner mindset to identify root causes and communicate with stakeholders
- Serve as the main point of contact for Sales Team for all issues relating to orders and distribution
- Process orders accurately and efficiently, making note of special instructions
- Accurate and timely reporting of Day-In-The-Life reports to ensure order to payment process is fulfilled
- Promote and expand company products through cross selling and up selling techniques

Requirements
- Fluency in English with exceptional written and verbal communication skills
- High school diploma or equivalent, Associate and/or Bachelor's degree preferred
- 5+ years of relevant work experience in a Customer Service and/or Account Management function preferred
- Computer literacy in SAP, SalesForce, Microsoft Office, Gmail, and Google documents
- Ability to work flexible hours, including local holidays to support the North American business

Desirable Skills
- Active listening skills - Ability to ask probing questions, understand concerns, and overcome objectives
- Ability to work in a fast-paced environment - Should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines
- Attention to detail - Should be able to complete accurate data entry tasks
- Action orientated - Should be able to self-start and follow up on feedback to ensure positive outcomes with a willingness to learn
- Collaborative team player - Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy

About Us
We are a dynamic organization committed to delivering exceptional customer service. We value teamwork, continuous learning, and innovation in everything we do.

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