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Telecommunications Customer Service Specialist
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As a customer service advocate, you will be responsible for delivering exceptional support to our valued clients. Your primary objective will be to provide timely resolutions to customer inquiries and concerns, ensuring a positive experience.
Key Responsibilities:
- Respond promptly to customer service queries via phone or email.
- Resolve issues efficiently, escalating unresolved matters to senior representatives when necessary.
- Collaborate with internal departments to ensure seamless delivery of solutions.
- Maintain accurate documentation for efficient sharing and retention of information.
- Identify opportunities for process improvements in collaboration with the Support team.
- Provide technical assistance and guidance to customers on sales, billing, installation, and provisioning queries and requests.
- Escalate unresolved issues and complaints for timely resolution.
- Participate in on-call responsibilities to support colleagues during weekends and effectively manage outage management systems.
- Ensure proactive communication with customers regarding outages and service disruptions.
Requirements:
- 1-3 years of experience in BPO or a related field is preferred.
- Previous customer service or client services role in the Telco industry is required.
- Proficiency in using new technology and excellent written and verbal communication skills are essential.
- Strong ability to build and maintain relationships with internal and external stakeholders.
- Proactive approach to achieving successful results and effective time management skills are necessary.
- High attention to detail and adaptability in a dynamic environment are also required.
What We Offer:
- Competitive compensation package
- Comprehensive medical and life insurance coverage
- Standard government benefits
- Well-equipped, modern offices with a collaborative work environment
- Opportunities for employee engagement and professional development
