
Technical Support Specialist
1 semana atrás
**Job Description:**
We are seeking a skilled professional to join our team as a technical support specialist. The ideal candidate will have experience in providing level 2 and above technical support, with a strong focus on problem-solving and analytical skills.
The selected candidate will be responsible for supporting customers and internal staff through problem resolution, ensuring timely issue closure or escalation when necessary. They will also identify and resolve recurring or unique customer issues, write product knowledge base articles, and work with the development team for issue resolution.
This role requires proficiency in English (written and verbal), database knowledge (MS SQL and/or Oracle), working knowledge of various scripting tools and languages, and experience with SQL Server administration.
The successful candidate will also possess strong problem-solving and analytical skills, with a solid understanding of application or software support and SQL troubleshooting.
**Required Skills and Qualifications:**
- 2-4 Years of Experience providing Level 2 and above technical support
- Database knowledge (MS SQL and/or Oracle)
- Working knowledge of various scripting tools and languages
- Experience with SQL Server administration
- Proficiency in English (written and verbal)
- Strong Problem-solving and Analytical skills
**Benefits:**
We offer an attractive salary package, 100% remote work, and the opportunity to learn and develop new skills. Our team is international, and we provide paid education and training.
**Other Information:**
The standard working hours are between 8 AM - 8 PM EST, and we require fluency in English. If you are passionate about technical support and want to grow with our company, please apply.
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