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The role of Implementation Success Analyst is pivotal in ensuring a seamless onboarding experience for clients. This professional will lead the client through all stages of implementation, from kickoff and configuration to go-live and post-launch support.
This includes managing the onboarding process for clients, ensuring a smooth transition to using the platform.
Key Responsibilities:- Develop and implement integration playbooks that promote quick and effective adoption of the solutions.
- Collaborate with internal teams to configure and customize the platform according to each client's specific needs.
- Conduct training sessions and workshops with clients to ensure full understanding and utilization of the platform's functionalities.
- Monitor the progress of implementation, identify and resolve potential issues, and adjust plans as necessary.
- Provide ongoing support during the integration phase, ensuring clients feel comfortable and well-informed.
- Work closely with clients to understand their needs and expectations, adjusting the onboarding approach to meet those demands.
- Analyze adoption and engagement metrics to ensure clients are maximizing the value of the solution.
- Proven experience managing B2B onboarding or implementation of HR, ERP, or SaaS solutions, preferably with enterprise clients.
- Experience building and executing integration playbooks and training programs.
- Familiarity with tools such as Asana, HubSpot, Salesforce, or other CRM/project management platforms is a plus.
- Fluent English (spoken and written) for working with global clients and internal teams.
