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Front Desk Representative

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São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Company Overview

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. As a member of the Accor Hotels team, you will be part of a legacy of exceptional service and join our dedicated team at Fairmont Olympic Hotel.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to provide a warm and welcoming experience for our valued guests. As our Front Desk Representative, you will be the first point of contact for our guests, creating a positive first impression of the hotel.

Key Responsibilities

  • Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotel.
  • Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail.
  • Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions.

Qualifications

  • Must hold valid authorization to work in the US.
  • Previous experience as a front desk agent or in a customer service role is preferred.
  • Knowledge of hotel reservation systems and basic computer skills preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays (required).
  • Physical requirements include: This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 20 lbs.

What We Offer

  • $24.02 per hour + Incentive bonuses up to $2,500 per month.
  • Employee travel program offering discounted rates in Fairmont's and Accor worldwide.
  • Parking/Commuting Discounts.
  • Paid meal breaks with complimentary meals served in our Staff Dining room.
  • Learning programs through our Academies.
  • Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available.
  • 401K Retirement plans with a 4% match for all colleagues.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.
  • Fun, elegant atmosphere with amazing colleagues.