Customer Outcomes Technical Consultant

1 semana atrás


São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
Job Description

As a Customer Outcomes Senior Technical Consultant at ServiceNow, you will play a critical role in configuring the ServiceNow Platform to deliver customer outcomes. This involves working with customers to assess their current processes and design future-state processes that meet their needs.

Key Responsibilities:
  • Participate in workshops with customers to identify areas for improvement and develop solutions that meet their business objectives.
  • Design and deliver ServiceNow solutions that are technically sound and aligned with leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees to ensure it meets ServiceNow standards.
  • Advise customers on how to leverage the ServiceNow Platform to improve their business processes and achieve customer outcomes.
  • Guide customers in completing required documentation, such as business requirement workbooks, to ensure a smooth implementation.
  • Collaborate with product development to provide feedback and insights that inform product improvements.
  • Maintain skills and certifications to stay up-to-date on the latest ServiceNow technologies and best practices.
Qualifications:
  • 8+ years of experience in a professional services organization or equivalent education/experience.
  • Ability to travel up to 50%.
  • Industry domain expertise in a specific area.
  • Creative problem-solving skills and ability to work independently.
  • Success in driving complex issues to resolution through analysis and collaboration.
  • Experience working collaboratively with cross-functional teams.
  • ServiceNow certifications in aligned workflow.

ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. We value inclusivity and believe that unique experiences enrich our team.


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