Customer Loyalty Specialist

Há 5 dias


São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

About the Role

The Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. This position is responsible for managing system administration tasks, conducting customer loyalty activities, and supporting the Customer Interaction Center (CIC) management to enhance experiences.

Key Responsibilities

  • Manage system administration of CRM-related systems, ensuring professional use at Dealer level, and responsible for system maintenance, development, and integration into the omni-channel ecosystem.
  • Coordinate customer service operations, improve customer experience, and loyalty programs to support PBR Sales, After Sales, and Marketing departments in target achievement.
  • Steer the customer service team (CIC) and responsible for customer insights activities and analysis.
  • Implement future touch points to gather feedback aiming for continuous enhancement of the customer journey and satisfaction.
  • Support the CRM Manager on operational projects, offsite and onsite trainings, and conferences.

Requirements

  • Bachelor's degree in Business Administration, main subject Marketing/IT or related areas.
  • > 5 years of working experience in Marketing.
  • Excellent verbal and written communication skills.
  • Fluent in English (written and verbal).
  • Ability to manage multiple tasks, prioritize, and adapt to change.
  • Highly organized, strong attention to detail, and problem-solving skills.

Work Environment

This position is based in Sao Paulo, SP, and requires on-site work at the São Paulo Office.


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