Customer Loyalty Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

About the Role

The Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. Responsibilities include managing system administration tasks such as dealer improvement, training, and support. Additionally, this role involves conducting customer loyalty activities and supporting the customer interaction center management to enhance experiences.

Key Responsibilities

  • System administration of CRM-related systems to ensure professional use at dealer level, including system maintenance, development, and integration into the omni-channel ecosystem.
  • Responsible for all CRM-related customer loyalty activities, including coordinating customer service operations, improving customer experience, and loyalty programs to support sales, after-sales, and marketing departments.
  • Responsible for customer insights activities and analysis, including implementation of future touch points to gather feedback and enhance the customer journey and satisfaction.
  • Responsible for consistent CRM and customer satisfaction goodwill budget administration to ensure appropriate and sufficient planning and utilization.
  • Support the CRM Manager on operational projects, offsite and onsite trainings, and conferences, and coordinate future potentials with departments to further develop the CPM strategy in line with the Porsche strategy.

Requirements

  • Bachelor's degree in Business Administration, main subject Marketing/IT or related areas.
  • More than 5 years of working experience in Marketing.
  • Communicative, relationship management, flexible and adaptable, planning and organization, initiative and creativity, analytical mindset, and data-driven approach.
  • Excellent verbal and written communication skills, fluent in English, ability to manage multiple tasks, prioritize, and adapt to change, creative and analytical thinking skills, highly organized, strong attention to detail, problem solver, and team-oriented working attitude and intercultural understanding.

Work Environment

The position is based in Sao Paulo, SP, and requires on-site work at the Sao Paulo Office.

  • Customer Loyalty Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    About the RoleThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. This position involves managing system administration tasks, conducting customer loyalty activities, and supporting the Customer Interaction Center (CIC) management to enhance...

  • Customer Loyalty Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    About the RoleThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. This position is responsible for managing system administration tasks, conducting customer loyalty activities, and supporting the Customer Interaction Center (CIC) management to enhance...

  • Customer Loyalty Program Manager

    2 meses atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    {"title": "Customer Loyalty Specialist", "description": "Key ResponsibilitiesThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. This involves managing system administration tasks, conducting customer loyalty activities, and supporting the Customer...

  • Customer Loyalty Expert

    Há 1 mês

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    About the RoleThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. This role involves managing system administration tasks, conducting customer loyalty activities, and supporting the Customer Interaction Center (CIC) management to enhance experiences.Key...

  • Loyalty Marketing Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

    Are you passionate about loyalty marketing and technology? We're looking for a talented individual to join our team of experts in loyalty solutions. As a Presales Consultant, you will work closely with clients to understand their needs and recommend the best Comarch loyalty solutions. Your strong communication skills and ability to analyze complex client...

  • Business Development Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Comarch S.A Tempo inteiro

    Business Development Manager - Enterprise LoyaltyComarch S.A is seeking a highly skilled Business Development Manager to join our team. As a Business Development Manager, you will be responsible for identifying growth potential in target markets, engaging prospective clients, and closing deals in loyalty and customer engagement.Key Responsibilities:Conduct...

  • Customer Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiro

    Transforming IT Landscapes with LeanIXSAP LeanIX is a leading platform for IT landscape management, empowering organizations to drive digital transformation. Our platform helps 1000+ customers optimize their IT operations, streamline processes, and improve efficiency.We are seeking a skilled Customer Support Specialist to join our team in Sao Paulo, Brazil....

  • Customer Experience Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    Customer Loyalty Specialist RoleThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. Responsibilities include managing system administration tasks such as dealer improvement, training, and support. Additionally, this role involves conducting CPM-related...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Customer Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Empowering Customer SuccessSAP is seeking a skilled Customer Support Specialist to join our dynamic team. As a key member of our global Customer Success organization, you will play a critical role in driving customer satisfaction and success.Key Responsibilities:Provide exceptional customer support and technical assistance to our valued clients.Collaborate...

  • Customer Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Customer Service Manager for Commercial Markets

    Há 7 dias

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job SummaryAs a Customer Service Manager for Commercial Markets at Motorola Solutions, you will be responsible for leading a team of customer support specialists in providing exceptional service to our clients.Key Responsibilities:Lead a team of customer support specialists to ensure timely and effective resolution of customer inquiries.Develop and implement...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Customer Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a market leader in enterprise architecture...

  • Business Development Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Comarch S.A Tempo inteiro

    Business Development Manager - Enterprise LoyaltyComarch S.A is seeking a highly skilled Business Development Manager to join our team in São Paulo-SP. As a key member of our sales team, you will be responsible for identifying growth opportunities in target markets, engaging with prospective clients, and closing deals in loyalty and customer engagement.Key...

  • Business Development Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Comarch S.A Tempo inteiro

    Business Development Manager - Enterprise LoyaltyComarch S.A is seeking a highly skilled Business Development Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth and developing strategic relationships with clients in the loyalty and customer engagement space.Key Responsibilities:Conduct market...

  • Customer Experience Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    Role OverviewThe Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and their interactions with our brand are seamless and positive. This involves managing system administration tasks, conducting customer loyalty activities, and supporting the Customer Interaction Center (CIC) management to enhance experiences.Key...

  • Senior Customer Experience Designer

    Há 7 dias

    São Paulo, São Paulo, Brasil Bunge Iberica SA Tempo inteiro

    Join a Global TeamBunge has an exciting opportunity available for a Senior Customer Experience Specialist. This role is part of a global team working on challenging, meaningful projects that impact core business activities.Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world.As a Senior Customer...

  • Customer Experience Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    {"title": "Customer Experience Analyst", "description": "Join Our Team as a Customer Experience AnalystAt Blueground, we're passionate about delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a crucial role in ensuring our guests have a seamless and enjoyable stay with us.As a key member of our team, you'll be...