Customer Engagement Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$150.000 - R$200.000
Product Manager & Key Account Specialist

Join a dynamic team of professionals driving customer acquisition, loyalty and engagement through innovative rewards.

As a Product Manager & Key Account Specialist, you will play a pivotal role in developing and implementing go-to-market strategies that align with local market priorities.

  • Job Responsibilities:
  • Serve as the primary point of contact for key clients across Brazil, providing training and support on platform features and updates.
  • Collaborate with global product teams to ensure alignment between the product roadmap and local market needs.
  • Test, validate and provide feedback on new platform functionalities to drive continuous improvement.

Client Management & Delivery

Oversee integrated campaigns from briefing through successful execution, ensuring timely delivery, quality standards, and transparent client communication.

Deliver weekly status reports and strategic updates to stakeholders, working cross-functionally with BI, creative, and technical teams to guarantee seamless campaign delivery.

Identify upselling opportunities and contribute to client retention strategies.

Key Performance Indicators (KPIs):

  • Successfully deliver campaigns within agreed timelines and budgets.
  • Improve client satisfaction ratings by 20% through enhanced communication and service quality.
  • Increase revenue growth by 15% through targeted upselling and cross-selling initiatives.

Requirements:

Ambitious professionals with strong communication skills, consultative approach, and experience in Customer Success, Account Management or Project/Product roles are highly sought after.

Proficiency in CRM, Martech or digital platform integration is considered a significant advantage.

Candidates with fluency in Portuguese and intermediate English skills are ideal for this position, enabling effective global collaboration.

Benefits:

Opportunities for development, wellness programs, cultural activities, and contributions to a diverse and inclusive workplace make our company an attractive choice for top talent.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Product Management and Marketing

Industries: Advertising Services

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