Warehouse Operations Specialist

This role is responsible for managing the inventory and asset management processes within a warehouse environment. The ideal candidate will have experience in warehouse management systems, logistics software, or shipping and receiving processes.

We are seeking a highly organized and detail-oriented individual to manage our inventory and asset management processes. As an Inventory and Asset Manager, you will be responsible for prioritizing and assigning tasks to technicians, providing guidance on logistics tasks, and ensuring that inventory balances are accurate.

You will also be responsible for putting away incoming shipments, performing order picking duties, and coordinating with external stakeholders to facilitate inbound and outbound deliveries.

In this role, you will leverage your knowledge of process management and technical skills to resolve escalations, clear blocking issues, and enable continued delivery of Inventory and Asset Management (IAM) activities.

As an Inventory and Asset Manager, you will embody our culture and values, which include respect, integrity, and accountability. You will work collaboratively with a team of technicians to ensure the highest level of quality and customer satisfaction.

1. Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
2. Provide task-specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
3. Coordinate with external stakeholders, including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers, as necessary to facilitate inbound and outbound deliveries.
4. Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
5. Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on-site and/or remote data center support activities.
6. Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment.
7. Ensure teams maintain and perform steps required to keep the inventory balance accurate.
8. Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process, ensuring teams process failed vendor hardware devices using tools and processes RMAs.
9. Manage the schedule of DBD destruction or shredding in partnership with senior leadership and ensure the team follows all processes and procedures to perform DBD destruction.
10. Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, provide guidance to technicians to facilitate compliance with safety procedures.
11. Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.

• High School Diploma
• Hands-on position requiring 2+ years of experience in warehouse management systems OR logistics software OR shipping and receiving processes.
• Experience working onsite in a warehouse environment.
• Able to communicate in English in both written and spoken.
• Able to work onsite 100% of the time in Campinas, Brazil.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.