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Customer Renewal Specialist
2 semanas atrás
As a Customer Success Manager, you will take ownership of a portfolio of customer renewal contracts in a defined territory, driving success, growth, and long-term partnerships.
You will be supporting customers in the Midwest US, managing your own renewal pipeline, uncovering expansion opportunities, negotiating contracts, and working cross-functionally to ensure our customers get maximum value from their Percona partnership.
">- Achieve monthly/quarterly/annual renewal and expansion targets.
- Ability to qualify and negotiate expansion opportunities within existing accounts.
- Analyze customer engagement to form accurate forecasts, and to have complete visibility into the renewal pipeline.
- Identify, clearly communicate, and manage risk throughout the year through proactive touch points, and take the lead in developing resolution strategies.
- Lead and present at regular remote client meetings.
- Work cross-functionally with Customer Success and Delivery teams through the customer lifecycle; including customer touchpoints, account growth, and renewals, providing transparency and accountability.
- Understand a customer's overall use of Percona's products and services, whilst driving adoption and success within your assigned customer base.
- Act as an internal advocate between customers and business functions (Sales, Marketing, Product and other teams within Global Services) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer's adoption.
- Work as a critical part of a broader effort to drive customer engagement, programmatic customer adoption, retention and expansion results.
- Track and share customer feedback to appropriate teams on an ongoing basis.
- 3 + years of Account Management/Sales/Customer Success experience required, preferably at a subscription-based or open source software company.
- Achievement of retention, growth and profitability targets.
- Understanding of customer health, as well as using data from various systems to present a holistic view of the customer experience.
- Strong understanding of customer success techniques and strategies.
- Excellent English written and verbal communication skills.
- Experience navigating complex work processes, tight timelines, and changing teams.
- Extremely detail oriented, self-motivated and organized.
- Knowledge of Salesforce and other marketing tools.
- We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
- Generous benefits including flexible work hours and various paid time off programs.
- All your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan.
- Benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility.
- We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let's talk.
