Customer Service Leader

1 semana atrás

Laguna, Brasil beBeeLeader Tempo inteiro R$180.000 - R$240.000
Job Title

As a customer service leader, you will oversee a team of professionals in delivering top-notch support to clients. Your key responsibilities include monitoring and managing team performance, providing constructive feedback, and ensuring the team meets client expectations.

Key Responsibilities:
  • Review and monitor daily activities and performance metrics, including attendance, call handling, and quality standards.
  • Track, report, and maintain metrics on quality, attendance, productivity, and customer satisfaction.
  • Ensure the team meets client obligations and handle escalated customer issues as needed.
  • Conduct performance reviews and administer corrective action when necessary.
  • Attend meetings with clients and stakeholders to provide recommendations for improvement.
Leadership Qualities:
  • Develop and maintain high morale among team members to boost productivity.
  • Model Asurion's core values and leadership principles.
  • Build and maintain effective relationships with team members, customers, and other stakeholders.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of experience in call center management or supervisory roles.
  • Excellent communication, leadership, and problem-solving skills.

This is an opportunity to make a meaningful impact on customers' lives by leading a high-performing team.

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