
Customer Service Team Lead
Há 7 dias
Job Title: Call Center Supervisor
The Call Center Leader is accountable for overseeing a team of associates, monitoring their daily activities, and managing their performance to meet client metric obligations.
Main Responsibilities:- Activity Review and Monitoring: Track quality, attendance, productivity, and service measures to ensure the team meets its objectives.
- Team Performance Management: Accountable for ensuring that the team meets client metric obligations. Handle escalated customer claims as needed.
- Leadership and Coaching: Conduct informal and formal performance reviews, do corrective action as necessary, and attend meetings to provide recommendations for program and call center improvements.
- Operational Support: Assist in reporting changes due to employee work schedules, terminations, leave requests, vacation, and illness.
- Expert Development: Develop customer service capabilities through regular coaching using proven models.
- Morale and Productivity: Build and maintain a high level of morale to assist with productivity, including conducting regular team-building activities.
The Call Center Leader acts as a role model, ensuring all employees understand and adhere to company values and leadership principles.
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Customer Service Leader
Há 7 dias
Laguna, Brasil beBeeLeader Tempo inteiro R$180.000 - R$240.000Job TitleAs a customer service leader, you will oversee a team of professionals in delivering top-notch support to clients. Your key responsibilities include monitoring and managing team performance, providing constructive feedback, and ensuring the team meets client expectations.Key Responsibilities:Review and monitor daily activities and performance...
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Customer Service Representative
2 semanas atrás
Laguna, Brasil beBeePersuasive Tempo inteiro R$40.000 - R$48.200Customer Service Representative Job DescriptionWe are looking for a customer service representative to join our team. As a customer service representative, you will be responsible for handling customer inquiries and providing expert guidance.Key Responsibilities:Handle customer inquiries via phone, email, or chat.Provide expert guidance on relocation...
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Sales Compliance Team Lead
2 semanas atrás
Laguna, Brasil beBeeCompliance Tempo inteiro US$90.000 - US$120.000Compliance Operations Team LeadThis senior role requires a strong understanding of risk evaluation and internal processes to inspect and report sales behaviors.The successful candidate will demonstrate advanced analytical skills, confidentiality, and the ability to work effectively with limited supervision on tasks and projects.Lead cross-functional...
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Warehouse Team Lead
1 semana atrás
Laguna, Brasil beBeeWarehouse Tempo inteiro R$72.390 - R$87.930Key Responsibilities:As a key member of the warehouse team, you will play a crucial role in ensuring the accuracy and efficiency of warehouse operations.Lead a team of pickers in performing their tasks.Delegate tasks to team members, overseeing the entire operations of case pick, simple and loose transactions, and pre-checking for both air-conditioned and...
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Help Customers Thrive
2 semanas atrás
Laguna, Brasil beBeeCustomerEngagement Tempo parcialCustomer Engagement RepresentativeWe are seeking an energetic and outgoing customer service professional to join our team as a Customer Engagement Representative.This role involves managing customer interactions through multiple channels, including phone calls, online messaging/chat, text, and emails. As a Customer Engagement Representative, you will be...
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Operations Manager
Há 21 horas
Laguna, Brasil Asurion Tempo inteiroOperations Manager - Customer Solutions page is loaded## Operations Manager - Customer Solutionsremote type: Onsitelocations: Nuvali – Sta. Rosa, Lagunatime type: Full timeposted on: Posted 15 Days Agojob requisition id: ASU The Acting Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and...
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Operations Manager
Há 21 horas
Laguna, Brasil Asurion Tempo inteiroOperations Manager - Customer Solutions page is loaded## Operations Manager - Customer Solutionsremote type: Onsitelocations: Nuvali – Sta.Rosa, Lagunatime type: Full timeposted on: Posted 15 Days Agojob requisition id: ASU0015373The Acting Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career...
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Sales Team Member
2 semanas atrás
Laguna, Brasil beBeeRetail Tempo inteiro US$17.000 - US$17.920Retail Sales AssociateCreate a unique shopping experience and make a difference in your community as a Retail Sales Associate.About the Role:We are seeking a motivated and customer-focused individual to join our retail team. As a Retail Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store...
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Senior Financial Services Representative
Há 7 dias
Laguna, Brasil beBeeFinancial Tempo inteiro ₱1.800.000 - ₱2.400.000Job Title: Senior Financial Services RepresentativeKey Responsibilities:Solicit microfinance loan applications to meet business needs of customers, driving revenue growth and customer satisfaction.Analyze loan applicants' qualifications for feasibility of granting loans, ensuring compliance with regulatory requirements.Initiate credit and collection...
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Warehouse Operations Specialist
2 semanas atrás
Laguna, Brasil beBeeLogistics Tempo inteiro R$38.000 - R$47.300Warehouse Operations LeaderAs a key member of our logistics team, you will oversee and coordinate warehouse operations to ensure seamless execution of tasks and meet customer expectations.Lead a team of case pickers and loose pickers in performing their tasks efficiently.Delegate tasks to team members, ensuring that each person is assigned the right task at...