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Technical Service Specialist
3 semanas atrás
We are seeking a skilled professional to join our operations team as a Technical Service Specialist. This role requires someone who understands the importance of delivering exceptional support and is passionate about technology and artificial intelligence. The ideal candidate will enjoy both technical problem-solving and client-facing strategy.
Responsibilities- Configure and customize AI assistants using internal tools, and implement simple scripts or logic workflows when necessary.
- Provide first-line technical support for issues, reproducing bugs, analyzing logs, and escalating to the engineering team when required.
- Troubleshoot API integrations, authentication flows, and data connectivity issues.
- Collaborate with product teams to identify recurring customer pain points and propose enhancements.
- Contribute to the technical knowledge base by creating playbooks, FAQs, and troubleshooting guides.
- Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- 1-3 years of experience in technical support, onboarding, or implementation engineering roles.
- Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
- Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
- Strong problem-solving and analytical skills with the ability to debug technical issues.
- Ability to read and write basic scripts (Python/JavaScript) is a plus.
- Experience with cloud platforms (AWS, GCP, Azure) is a plus.
- Strong communication skills with the ability to translate technical concepts for non-technical users.
- Language classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
- OpenAI premium license: Complimentary access to an OpenAI premium license for personal or professional use.
- Paid time off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
- Soft hybrid work: Meet one day/week in our co-work offices, the rest of the time work remotely from anywhere.
- Seniority level: Entry-level.
- Employment type: Full-time.
- Job function: Other.
- Industries: IT services and IT consulting.
