Global Support Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$40.000 - R$80.000
Service Desk Professional

The mission of our global luxury fashion platform is to connect creators, curators, and consumers. We strive for a positive impact on the world by bringing together an inclusive community of people, partners, and customers. This collaborative environment drives our business success.

Our tech-driven team is working on building the technology that powers the global platform. We operate a modular end-to-end technology platform designed to connect the luxury fashion ecosystem worldwide, addressing complex challenges. Our talented professionals have the freedom to break traditions and revolutionize the industry.

As part of our Tech Service team, you will be responsible for delivering high-quality support to our internal users. Your primary responsibility will be logging and resolving service requests within our Service Management System. You will also administer IT equipment, including laptops and mobile devices, using EasyVista and scripted knowledge share and policies.

Key Responsibilities:

  • Internal end-user support logged within the Service Management System (Jira)
  • Administering IT equipment using EasyVista, Build PC, Mac, and Linux devices, both locally and remotely using Intune and JAMF
  • Providing Video Conference support Services using Poly / Polycom Room Systems and Zoom
  • Working closely with other Farfetch Group technology teams and business units, using Slack, Gmail, and Zoom

Requirements:

  • Able to work as part of a team and collaborate with diverse individuals, cultures, and experiences
  • Demonstrate a broad-based IT background, including PC's & Mac's, mobile devices, and Video Conferencing
  • Clear, concise, friendly manner and ability to work independently
  • Proficient in English with strong written and verbal communication skills

Benefits:

  • Health insurance for the whole family, flexible working environment, and well-being support and tools
  • Extra days off, sabbatical program, and days for giving back to the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

Equal Opportunities Statement:

We are an equal opportunities employer ensuring all applicants are treated equally and fairly throughout our recruitment process. We are committed to creating a consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships, and communities.

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