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Audiology Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil WS Audiology USA Tempo inteiro
About Us

At WSAudiology USA, we're dedicated to revolutionizing hearing care by providing exceptional service and innovative solutions. Our mission is to empower individuals to take control of their hearing health, and we're committed to making a positive impact in our communities.

Job Summary

We're seeking a highly skilled and customer-focused Audiology Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical assistance to our clients, ensuring seamless communication and resolving issues efficiently.

Key Responsibilities
  1. Provide exceptional customer service through phone calls, email, and ticketing systems.
  2. Create and manage new IT requests, working closely with vendors and internal teams to resolve issues.
  3. Communicate effectively with clients, colleagues, and vendors to ensure timely resolution of technical issues.
  4. Utilize our ticketing system and inventory management tools to document and track requests.
  5. Manage open tickets, ensuring timely resolution and follow-up.
  6. Report on Service Desk analytics to inform process improvements.
  7. Perform administrative duties and special projects as assigned by IT management.
Requirements
  1. Excellent interpersonal and communication skills, with the ability to adapt to changing priorities.
  2. Strong interest in learning new skills and technologies, with a willingness to take on new challenges.
  3. Excellent customer service and team-based work mindset, with a positive attitude and patience.
  4. Previous IT support, administrative, or customer service experience preferred.
  5. Advanced Microsoft Office skills, including O365, Word, Excel, PowerPoint, and Outlook.
  6. Ability to learn and use new computer programs and applications.
  7. Able to work with close attention to detail, with a high degree of accuracy in a fast-paced environment.
  8. Ability to follow procedures and respect confidentiality.
  9. Ability to communicate detailed or technical information clearly, accurately, and concisely.
Lifestyle & Benefits
  1. Comprehensive Benefits Package
  2. Paid Holidays & PTO Policy
  3. 401k Matching Program
  4. Tuition Reimbursement
  5. Employee, Family & Friends Hearing Aid Discount Program
  6. Relocation Assistance
  7. Service Days & Diversity, Equity & Inclusion Initiatives

WSAudiology USA is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.