Ambassador for Business Partners

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomerCentric Tempo inteiro R$90.000 - R$120.000
Event Ambassador Manager

The Event Ambassador Manager will serve as the primary point of contact for event preparation, post-event feedback, and on-site event day support. This role will provide live support as needed, assist with promoting accountability, and collaborate cross-functionally to identify opportunities for continuous improvement.

Key Responsibilities
  • Serve as first-line for business representatives with issues, questions, or non-standard requests for support regarding card support, travel, payment issues, and other event needs.
  • Work to resolve issues as possible or escalate to the applicable/ accountable analyst as-needed.
  • Represent the organization as the face to the business for in-market customers.
  • Support the regional team for key event activities including event preparation, walkthrough, post-event feedback, on-site support, and customer care.
  • Work with the Regional Service Ambassador Manager to identify opportunities to improve the customer experience for healthcare providers and customers.
  • Provide on-site meetings and event support.
  • Standardize the customer experience to ensure alignment with global model.
BASIC QUALIFICATIONS
  • Strong customer service skills and mindset.
  • Ability to manage multiple client stakeholders.
  • Good organizational skills to coordinate and manage multiple priorities.
  • Strong technical skills in managing transactions within a global system.
  • Strong written and verbal communication skills enabling effective communication with all levels of management.
  • Understanding of compliance/financial controls.
  • Ability to present to senior leaders.
  • Ability to work under pressure and lead.
  • High level of self-motivation, energy, and flexibility.
  • Understanding of My Anti-Corruption Processes and Policies Policy terms and healthcare compliance policies.
  • Strong interpersonal and organizational skills.
  • Proficiency in PC skills (MS Excel, Word, PowerPoint) required.
  • SAP/Ariba experience preferred.
  • Ability to manage reporting needs for business, BU, Compliance, Audit, etc.
  • Highly focused on customer service.
  • Understanding of the technology landscape that supports MEET.
  • Strong analytical thinking and problem-solving skills.

We offer competitive benefits and a collaborative work environment.

This is an exciting opportunity for those passionate about delivering exceptional customer experiences.

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