Healthcare Medical Information Expert

Há 6 dias

Belo Horizonte, Minas Gerais, Brasil beBeeKnowledge Tempo inteiro R$114.500 - R$131.000
Medical Information Specialist Role

The Medical Information Specialist position is a critical part of our medical information contact center. This role follows all corresponding regulations, industry standards, and policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Key Responsibilities:
  • Respond to external customer requests for medical and safety information received via telephone, website/email, letter, fax, and scientific meetings on behalf of pharmaceutical clients.
  • Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and internal policies and practices.
  • Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations, Standard Operating Procedures (SOPs), and Working Practices (WPs).
  • Ensure tasks are completed within the deadlines documented in the agreed SOPs and WPs.
  • Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data. Assist with writing custom medical information responses utilizing this data.
  • Maintain quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems General.
  • Provide after-hours coverage on a rotated basis subject to business requirements.
  • Adhere to company and country-specific privacy policies, ensuring any confidential information or personal data related to the company and its clients is managed in accordance with Data Privacy regulations described in SOPs and the Confidentiality Statement within the Contract of Employment.
Requirements:
  • A nursing degree (RN/BS/BA/MS) is mandatory.
  • Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
  • Ability to write in a fluent and grammatically correct manner in the target language for the role.
  • Mother tongue in Brazilian Portuguese, fluent in English.
  • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
  • Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
  • Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
  • Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
  • Ability to learn, take instruction, and apply to daily operations/tasks.
  • Receptive to constructive feedback and able to take responsibility for work allocated.
  • Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
  • Effectively work independently and as part of a team.
  • Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems, including inquiry handling database.

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