Associate Incident Management Specialist

2 semanas atrás


Recife, Pernambuco, Brasil Liferay Tempo inteiro

About Liferay

Liferay, Inc. is a pioneering enterprise software company with a global presence, boasting a diverse workforce of over 1,200 employees across various regions. As a leading provider of enterprise open-source technologies, we have been recognized by Gartner for empowering businesses worldwide to tackle complex digital challenges. Our Liferay Experience Cloud is a comprehensive solution that integrates our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing time-to-market and enabling accelerated innovation for notable customers such as Airbus, US Bank, Honda, and Desjardins.

We are driven by a vision that goes beyond profit. By building a vibrant business, making technology useful, and investing in communities, we enable individuals to reach their full potential and serve others. We offer our employees five days off to volunteer at charities they're passionate about, and Liferay donates 10% of our profits to charities worldwide.

About You and this Role

The ideal candidate for this role is someone who thrives in a night shift environment and is available to work 12/36 hours. You might be a technology enthusiast, a curious individual, and a lifelong learner. This person should also possess excellent English communication skills, as they will be working directly with teams from countries such as Hungary and the USA.

If you join our team, you will have the opportunity to learn about containers and container orchestration with Kubernetes. One of your passions will become building DevOps tools that make it easier for people to build, deploy, and scale apps on our Cloud platform.

Key Responsibilities

  • Participate in an immersion program with our DevOps Engineers and Incident Management Analysts to gain hands-on experience in handling the demands of the role.
  • Monitor Liferay's Cloud Systems and respond to requests within Service Level Agreements (SLAs).
  • Respond to monitoring events within SLAs, following documented procedures.
  • Respond to security threats within SLAs, following trained and agreed workflows.
  • Manage release processes and pipelines.
  • Manage support tickets and patches for systems.
  • Execute documented changes on our Cloud infrastructure.
  • Provide technical support, including troubleshooting user operating problems, application problems, system configuration issues, and malfunctions, as well as network operating problems in a cloud environment.

Required Qualifications

  • Availability to work at night in a 12/36 hours shift.
  • Ability to communicate in English (Intermediate level). Your day-to-day work will involve collaboration with teams outside Brazil.
  • Team player skills.
  • Curiosity.
  • Extreme willingness to learn.

What We Offer

  • Salary package with competitive benefits according to qualifications and experience.
  • Opportunities to take responsibility, grow professionally, and stay up-to-date with industry developments.
  • A positive and collaborative work environment.


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