IT Infrastructure Specialist
2 semanas atrás
Kokku Games is seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our systems, servers, networks, and hardware.
We are a team of experts working on every stage of game production, and we strongly believe in pushing boundaries and creating remarkable experiences. If you are passionate about technology and have a strong analytical mindset, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Register technical events and service requests in a timely and efficient manner.
- Provide clarification on technical, operational, or administrative inquiries, ensuring that stakeholders receive accurate and helpful information.
- Identify and handle technical support demands for software and hardware, utilizing your expertise to resolve issues promptly.
- Coordinate the installation, upgrade, movement, correction, and configuration of software and hardware, ensuring seamless integration with our existing infrastructure.
- Monitor events to ensure adherence to service level agreements and resolution timelines, escalating incidents and involving relevant stakeholders as necessary.
- Provide timely updates and estimates for user requests, maintaining open communication with stakeholders throughout the process.
- Handle second-level access management requests, ensuring that user permissions are accurately configured and up-to-date.
- Maintain file folders on file servers, ensuring that data is organized and easily accessible.
- Create user accounts and manage permissions in Windows, Linux, macOS, Active Directory, and Samba4 environments.
- Evaluate and escalate unresolved issues to the appropriate level of support, ensuring that problems are resolved efficiently and effectively.
- Document solutions in the knowledge base for future reference, contributing to the growth and development of our team's expertise.
- Knowledge of infrastructure equipment, including desktops, laptops, manageable switches, and structured cabling.
- Proficiency in servers, including Windows and Linux.
- Experience with virtualization, including VMWare, Hyper-V, and Docker.
- Understanding of File Server, AD, DNS, GPO, and Samba4 services.
- Familiarity with Sonicwall, PFSense, and IpTables firewalls.
- Knowledge of backup routines and file versioning servers, including Git, SVN, and Perforce.
- Monitoring networks using Zabbix.
- Analytical mindset to identify problems and find optimal solutions.
- Strong oral and written communication skills.
- Bachelor's degree in a related field, such as Computer Science or IT.
- Native fluency in Portuguese (spoken and written).
- Intermediate level of English proficiency.
- Minimum of 3 years of experience in IT support roles.
- Competitive financial reward.
- Health Insurance.
- A transparent and inclusion-oriented culture.
- Relocation bonus.
- Meal ticket.
- Transport benefits and more.
- A chance to work in a booming industry, within an international team.
- A lot of challenges and ambitious tasks.
- An opportunity to grow in a stimulating industry.
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