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Associate Incident Management Specialist
2 meses atrás
About Liferay
Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run
About You and this Role
The ideal candidate for this role is someone who enjoys work at night and is available to work 12/36 hours. You might be a technology enthusiast , a curious person and be thirsty for knowledge. This person should also have a good English communication skill as he/she is going to work directly with teams for other countries such as Hungary and the USA.
If you join our team you will learn everything about containers, and container orchestration with Kubernetes. One of your passions will become building DevOps tools that make it easier for people to build, deploy and scale apps on our Cloud platform.
Key Responsibilities
Go through an immersion with our DevOps Engineers and Incident Management Analysts to learn how to handle the demands of the role Monitor Liferay’s Cloud Systems and respond to requests within SLA Respond to monitoring events within the SLAs following documented procedures Respond to security threats within the SLAs following the trained and agreed workflows Manage release processes and pipelines Manage support tickets and patches for systems Execute documented changes on our Cloud infrastructure Provide technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems in a cloud environment.Required qualifications
Be available to work at night in a 12/36 hours shift Be able to communicate in English (Intermediate level). Your day to day work will be working along with teams outside Brazil Team player skills Curiosity Extremely willing to learn
What We Offer
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.
