Seller Experience Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil Shein E-Commerce Co. Ltd. Tempo inteiro
About SHEIN E-Commerce Co. Ltd.

SHEIN is a global e-commerce company dedicated to making fashion and lifestyle products accessible to customers worldwide. Our innovative on-demand manufacturing technology connects suppliers to our agile supply chain, reducing waste and enabling us to deliver a wide range of affordable products to customers globally.

With a global presence and a team of over 10,000 employees, SHEIN operates from offices around the world. We foster a dynamic and open culture that encourages collaboration, creativity, and growth.

Job Summary

We are seeking a skilled Seller Experience Specialist to join our support team in Brazil. This role involves ensuring a seamless interaction between our e-commerce platform and sellers, understanding and addressing their needs, and fostering strong relationships to drive satisfaction and loyalty.

Key Responsibilities
  1. Platform Optimization: Proactively identify new features that can improve seller experience and platform usability.
  2. Seller Satisfaction Evaluation: Establish a mechanism to evaluate seller satisfaction, including criteria, indicators, and periodic assessments.
  3. Feedback Collection: Promote and facilitate focus groups with sellers to gather feedback on the platform.
  4. Training and Development: Develop and deliver training materials or webinars to educate sellers on new features, updates, and industry trends.
  5. On-Site Visits: Conduct on-site visits to sellers' operations to understand daily activities, processes, and issues, and suggest improvements.
  6. Cross-Functional Collaboration: Collaborate with cross-functional teams to communicate seller feedback and contribute to the improvement of platform features, policies, and processes.
Requirements
  1. Education: Bachelor's degree in business, marketing, communications, or a related field.
  2. Experience: Proven experience in seller management/customer service or a similar role, preferably in an e-commerce or online marketplace setting.
  3. Skills: Strong communication and interpersonal skills, problem-solving skills, and ability to thrive in a fast-paced environment.
  4. Approach: Empathy and a customer-centric approach.
  5. Language: English is mandatory, Mandarin is a plus.
What We Offer
  1. Global Recognition: Join a globally recognized and well-known company.
  2. Comprehensive Benefits: Comprehensive private health insurance.
  3. Innovative Environment: Thrive in an innovative work environment.
  4. Dynamic Culture: Embrace a dynamic and friendly atmosphere for growth.

We believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued, and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community, and all types of diversity.

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