Data Analytics Support Professional
Há 4 dias
The company's Business Intelligence platform enables customers to connect data sources, build dashboards, and customize via plugins and scripts. Our platform supports both SaaS and on-prem deployments.
About the Role:
You will work with enterprise organizations and startups to drive data analytics. Our Technical Support team spans the globe and is transforming into a collaborative environment that measures value creation.
Responsibilities:
- Investigate technical problems and diagnose root causes in Linux and Windows servers
- Develop solutions to meet customer needs
- Manage critical issues that impact customer business
- Work with R&D teams to improve our product
- Present complex technical information to customers
- Contribute to knowledge-based systems and communities
Requirements:
- Experience with supporting complex infrastructure and web applications
- Troubleshooting skills for databases and SQL scripting
- ETL and BI tool experience or ability to write complex formulas
- Log analysis and monitoring tools proficiency
- Linux familiarity and communication skills with English-speaking customers
Preferred Skills:
- Virtualization and cloud services experience (AWS, vSphere)
- Web development background and/or programming familiarity (JavaScript)
- NoSQL database experience (MongoDB, Hadoop)
- RestAPI experience
- Networking knowledge
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