Data Analytics Support Specialist

Há 4 dias

Florianópolis, Santa Catarina, Brasil beBeeData Tempo inteiro R$80.000 - R$150.000
Technical Support Engineer Role

About the Project:

We are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will work with leading enterprise organizations and startups to realize the power of data analytics.

About the Role:

As a Technical Support Engineer, you will be part of our Technical Solutions team that spans the globe. Our team uses the SWARM model for tools, processes, and organizational structure. We focus on driving a collaborative, rewarding environment that measures value creation and team playing.

Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We employ best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.

Required Skills:

  • Proven hands-on experience supporting software platforms/products in customer-facing B2B environments
  • Experience with databases such as MongoDB, Redshift, MySQL, Oracle, and Snowflake
  • Skilled in reading and writing SQL queries
  • Data Modelling, ETL/Data Integration expertise is a plus
  • Mongo Shell Scripting knowledge is a strong advantage
  • JDBC framework experience is a plus
  • Practical experience with Linux operating systems (Debian and RHEL-based)
  • Docker and Kubernetes experience is a strong advantage
  • Understanding of Containerization Concept and Auto-Scaling is a plus
  • Familiarity with REST APIs is an advantage
  • Python or scripting languages such as JavaScript knowledge is a plus

Work Hours: US East business hours.

Scope of Work:

- Handle customer questions and issues combining business acumen with technical assessment skills

- Troubleshoot issues both through the UI and the terminal

- Collaborate with Senior team members to develop your skills and technical expertise within specific areas of the product

- Partner with Customer Success Managers to drive customer satisfaction

Key Responsibilities:

- Resolve customer inquiries and issues promptly and professionally

- Conduct thorough analysis of technical issues and implement solutions

- Develop and maintain technical documentation and knowledge base articles

- Participate in on-call rotations and provide 24/7 support

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