Data Analyst Support Specialist

Há 3 dias

Florianópolis, Santa Catarina, Brasil beBeeTechnical Tempo inteiro R$70.000 - R$90.000

Unlock the Power of Data Analytics

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We're on a mission to empower businesses with actionable insights. Our Business Intelligence platform seamlessly connects multiple data sources, enabling interactive dashboard building, formula application, and customization.

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The platform supports both cloud-based SaaS and on-prem deployments, organized into 4 key areas: Analytics, DevEx, Data, and Infra.

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About the Role:

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As a Technical Support Engineer, you'll work closely with leading enterprise organizations and startups to unlock the full potential of data analytics. You'll be part of a global team undergoing a significant transformation to adopt a SWARM model for tools, processes, and organizational structure.

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This shift focuses on fostering a collaborative environment that measures value creation and teamwork. The team is directly aligned with our Product and Engineering teams through a robust Subject Matter Expert program.

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Responsibilities:

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• Investigate technical problems and diagnose root causes in Linux and Windows servers.

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• Develop, design, and propose solutions to meet technological and business needs (e.g., workarounds for product issues and additional features).

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• Manage critical issues impacting customers' businesses.

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• Collaborate with R&D and Product teams to meet customer requirements and enhance our product.

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• Present complex technical information about the product to customers.

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• Contribute to the creation and maintenance of knowledge-based resources and community content.

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• Utilize Linux shell, RestAPI, web applications troubleshooting, application installations, identifying process improvements, debugging, and comprehending technical documents.

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Key Skills:

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• Proven experience supporting complex product infrastructure and applications.

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• Familiarity with troubleshooting web applications.

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• Experience with databases such as MS SQL, MySQL, Oracle, and SQL scripting at a basic level.

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• Proficiency with ETL and BI tools like Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos, or ability to write and understand complex formulas.

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• Experience working with logs and monitoring tools like Grafana, New Relic, Kibana.

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• Familiarity with Linux.

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• Experience communicating with English-speaking customers.

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Nice to Have:

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• Experience with virtualization and cloud services (AWS, vSphere).

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• Web development background and/or programming familiarity (specifically JavaScript).

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• Experience with NoSQL databases such as MongoDB or Hadoop.

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• Experience with RestAPI.

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• Networking knowledge.

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