Online Customer Support Specialist

Há 4 dias

Manaus, Amazonas, Brasil beBeeSupport Tempo inteiro R$1.700

Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and problem-solving?

We are seeking an Online Support Agent to join our team, providing timely and effective assistance to clients via chat. As an integral part of our support operation, you will be the first point of contact for customers, ensuring their queries are resolved efficiently and to their satisfaction.

This is a fantastic opportunity to leverage your communication skills, technical knowledge, and creativity to make a real difference in our customers' lives. If you thrive in a fast-paced environment, are self-motivated, and enjoy working collaboratively with others, we'd love to hear from you

Key Responsibilities:
  • Customer Service: Provide excellent customer service via chat, responding promptly to client inquiries and resolving issues efficiently
  • Troubleshooting: Evaluate the complexity of each request and escalate complex matters to analysts when necessary
  • Documentation: Log interaction details and solutions provided in CRM systems or support tools
  • Knowledge Updates: Stay up-to-date with company policies, product updates, service changes, and regulatory requirements
  • Issue Detection: Detect recurring issues and report patterns to your immediate supervisor
Requirements:
  • Education: High school diploma completed
  • Experience: Experience in customer service
  • Technical Skills: Proficiency and speed in typing, skills in working with systems, strong command of spelling rules
  • Availability: Availability to work in shifts (afternoon/evening and night/early morning)

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